Organization

General meeting of shareholders

The general meeting is composed of representatives of the association’s regular members. Sessions of the general meeting are usually attended by the presidents of the management boards of the regular members. The association’s general meeting is held at least once a year, and resolutions are adopted by a majority of members present. Each member of the general meeting holds one vote in the general meeting’s ballots.

Council

The association’s council is composed of 8 members. The members of the council may be regular members of the association. Membership of the council shall be the prerogative of the presidents of the management Boards of five regular members of the association collect – in the year prior to the commencement of each new term of office – the highest premium used as the basis for the payment of the membership fee to fund the activities of the association. The general meeting shall elect the remaining three members to the council from among the presidents of the management boards / directors of the remaining regular members of the association. The term of office of the members of the council shall be four years with the possibility of reappointment.

Director

The director organises and leads the association’s operations, and represents the association. He decides on employment, the organisation of the professional service and the systematisation of positions, concludes agreements with foreign insurance associations and bureaus, and approves the concluding of correspondence agreements. The director is appointed and dismissed by the council. The director’s term of office is four years with the possibility of reappointment.

General support service

In order to manage and carry out the tasks necessary for the organization of the work process of the association, technical support for the functioning of the association’s bodies and the mediation center and insurance ombudsman, statistical data processing and legal and general matters the General support service is an organizational unit within the association.

Data Protection Officer
The Data Protection Officer (DPO) is an expert who advises on compliance with legislation governing personal data protection, monitors the compliance of personal data processing, and cooperates with the supervisory authority.

Green Card Bureau and Information center

To carry out the tasks stipulated by the Insurance Act and the Compulsory Insurance in Traffic Act in connection with compulsory motor third party liability insurance and other compulsory insurance in traffic, association has an organizational unit Green Card Bureau and Information Centre.

Association acting as the national Green Card Bureau and a member of the COB/Council of Bureaux, guarantees payments of damages caused in Slovenia by drivers of vehicles bearing foreign registration plates. For settling such damages, known as international claims, the association authorises its members – insurance companies that conduct motor third party liability insurance. Co-operation amongst the national insurance bureaus is regulated by international agreements, including the Internal Regulations, which is the fundamental agreement of the green card system, and national regulations in the field of motor third party liability insurance in countries of the green card system.

For more than fifty years, the COB has exclusively been responsible for administrating the green card system, and with the implementation of Motor Insurance Directives (protection of visiting motorists), COB took over also the administration and co-ordination of the operations of new institutions required by the MID – information centres, compensation bodies and guarantee funds, later also insolvency bodies.

Association also provides information on motor third party liability insurance to domestic and foreign claimants as an Information Centre.

Guarantee Fund, Insolvency Body and Compensation body

To carry out the tasks stipulated by the Insurance Act and the Compulsory Insurance in Traffic Act in connection with compulsory motor third party liability insurance and other compulsory insurance in traffic, association has an organizational unit Guarantee Fund, Insolvency Body and Compensation Body.

Association in its function of the Guarantee Fund handles claims and ensures payments of damages caused to injured parties by drivers of uninsured and unknown vehicles, uninsured aircrafts or other flying devices and uninsured boats. The Guarantee Fund also pays compensation for damages incurred by passengers on uninsured public means of transport vehicles as a consequence of accidents, and part of the compensation, which have not been paid out of the bankruptcy estate of an insurance undertaking which carries out aviation liability insurance, boat owners’ liability insurance and insurance of passengers against the consequences of an accident and is liable to pay compensation if it is the subject of insolvency proceedings. Insolvency Body ensures the payment of compensation to injured parties in the case of the insolvency of a MTPL insurer.

Association also performs obligations of the Compensation Body.

Internal Audit
Within the internal audit function a certified internal auditor acts as the function holder and, for the purposes of the Guarantee Fund, the Compensation Body and the Insolvency Body, organizes and performs internal audit tasks for them. The key responsibilities of internal audit relate to overseeing operations, assessing risks, and providing advice for optimal management.

Actuarial Function
Within the actuarial function, a certified actuary, as the function holder, performs tasks for the Guarantee Fund, the Compensation Body and the Insolvency Body. His/her duties are primarily related to ensuring the adequacy of claims reserving calculations.

Professional support service

The professional support service is an organizational unit within the association for professional support to the working bodies of the association, which are determined by the Rules on the organization and of operation of the working bodies organized by the association.

Education service

For the implementation of tasks in the field of education and training, within the framework of the association there is an organizational unit, the Education service.

Insurance code of conduct

Insurance companies adopted the Insurance Code in 1999 and they committed themselves to respecting the principles of the market, fair and loyal competition, the economics of insurance, and business ethics, with the aim of providing customers with high-quality insurance protection.

Insurance Ombudsman

The Insurance Ombudsman decides on disputes between customers and insurance companies and disputes between insurance companies arising from non-compliance with the Insurance Code and other good business practices and fundamental standards of the insurance profession. The Ombudsman does not deal with disputes arising from insurance relationships that, by their legal nature and content, fall within the jurisdiction of the courts (these primarily include disputes concerning the validity or the amount of an insurance claim). A customer may file a complaint against a decision issued by an insurance company in its internal complaints procedure.

Mediaton center

Mediation is a form of alternative dispute resolution conducted with the assistance of an independent third-party professional who cannot issue a binding decision, but instead helps the parties, through an informal procedure, to reach an agreement that resolves the dispute or redefines their mutual rights and obligations. Through mediation, the Association provides out-of-court dispute resolution in consumer disputes arising from insurance and compensation relationships based on insurance contracts.