{"id":15000,"date":"2017-11-10T09:13:15","date_gmt":"2017-11-10T09:13:15","guid":{"rendered":"https:\/\/www.zav-zdruzenje.si\/irps-izvensodno-resevanje-potrosniskih-sporov\/"},"modified":"2022-05-05T07:17:13","modified_gmt":"2022-05-05T07:17:13","slug":"adr-alternative-consumer-dispute-resolution","status":"publish","type":"page","link":"https:\/\/www.zav-zdruzenje.si\/en\/adr-alternative-consumer-dispute-resolution\/","title":{"rendered":"ADR &#8211; Alternative consumer dispute resolution"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-773df3460e7fa1f0bd12ad7ddf998138\">\n.avia-section.av-av_section-773df3460e7fa1f0bd12ad7ddf998138{\nbackground-color:#ededed;\nbackground-image:unset;\n}\n<\/style>\n<div id='aktualni'  class='avia-section av-av_section-773df3460e7fa1f0bd12ad7ddf998138 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  irps avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-15000'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-av_textblock-2bd894dbf2e4bf2c4acf98ce4fbf94aa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 id=\"adr-alternative-consumer-dispute-resolution\">ADR\u00a0&#8211; Alternative consumer dispute resolution<\/h1>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-d93faf50a3120cc394691ea900fc7583\">\n.flex_column.av-av_one_full-d93faf50a3120cc394691ea900fc7583{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-d93faf50a3120cc394691ea900fc7583 av_one_full  avia-builder-el-2  el_after_av_textblock  el_before_av_one_fourth  prometna-tekst first flex_column_div av-zero-column-padding  column-top-margin'     ><p><section  class='av_textblock_section av-av_textblock-2bd894dbf2e4bf2c4acf98ce4fbf94aa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class='irps-izvajalec-podatki'><h2>General informations<\/h2><div class='irps-vrstica'><div class='irps-celica-vrsta irps-celica'>Name<\/div><div class='irps-celica-vrednost irps-celica'><span class='irps-podatek'>Slovensko zavarovalno zdru\u017eenje, GIZ<\/span><\/div><\/div><div class='irps-vrstica'><div class='irps-celica-vrsta irps-celica'>Address<\/div><div class='irps-celica-vrednost irps-celica'><span class='irps-podatek'>\u017delezna cesta 14, SI-1001 Ljubljana<\/span><\/div><\/div><div class='irps-vrstica'><div class='irps-celica-vrsta irps-celica'>Tel.<\/div><div class='irps-celica-vrednost irps-celica'><span class='irps-podatek'>00386 1 3009381<\/span><\/div><\/div><div class='irps-vrstica'><div class='irps-celica-vrsta irps-celica'>E-mail<\/div><div class='irps-celica-vrednost irps-celica'><a href='mailto:irps@zav-zdruzenje.si' class='irps-podatek'>irps@zav-zdruzenje.si<\/a><\/div><\/div><div class='irps-vrstica'><div class='irps-celica-vrsta irps-celica'>Activity code<\/div><div class='irps-celica-vrednost irps-celica'><span class='irps-podatek'>Registered at the Ljubljana District Court, registration number 11708500<\/span><\/div><\/div><div class='irps-vrstica'><div class='irps-celica-vrsta irps-celica'>VAT number<\/div><div class='irps-celica-vrednost irps-celica'><span class='irps-podatek'>5606187<\/span><\/div><\/div><div class='irps-vrstica'><div class='irps-celica-vrsta irps-celica'>Identification number<\/div><div class='irps-celica-vrednost irps-celica'><span class='irps-podatek'>SI68534256<\/span><\/div><\/div><span class='irps-opomba'>The date of entry in the Register of ADR service providers: 22. 8. 2016<\/span><\/div>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-av_textblock-0809e639b4fb3c076e79aca83b530862 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock whitewithpadding'  itemprop=\"text\" ><h3 id=\"process\">Process<\/h3>\n<p>The\u00a0consumer files a request to initiate the mediation procedure. The request must comprise:<br \/>\n\u2013 the\u00a0consumer\u2019s personal name, address of residence, and e-mail address,<br \/>\n\u2013 the\u00a0provider\u2019s details,<br \/>\n\u2013 facts on infringements allegedly committed by the provider,<br \/>\n\u2013 evidence substantiating the request, if existing,<br \/>\n\u2013 a declaration that there are no pending judicial or administrative proceedings or any other proceedings in front of another provider of out-of-court dispute resolution, and that the case has not been adjudicated in any other judicial or administrative proceedings or any other proceedings in front of another provider of out-of-court dispute resolution,<br \/>\n\u2013 the final answer of the provider in an internal complaints handling procedure, or evidence that thirty days have passed since a complaint has been lodged with the\u00a0provider within an internal complaints handling procedure,<br \/>\n\u2013 a proposal on the appointment of a mediator from the list of mediators, or a declaration that a mediator may be appointed by the MC Secretary.<\/p>\n<p>The request must be accompanied by a proof of a payment of a fee in an amount of 20,00 EUR. Fee should be paid into a bank account of Slovenian Insurance Association at Nova Ljubljanska banka, d. d. IBAN SI56\u00a0 0208 3001 4878 323, SWIFT LJBASI2X.<\/p>\n<p>The\u00a0consumer may file the request by sending it by post on address Slovensko zavarovalno zdru\u017eenje, GIZ, \u017delezna cesta 14, Si-1001 Ljubljana, \u00bbRequest for ADR\u00ab, or e-mail <a href=\"mailto:irps@zav-zdruzenje.si\">irps@zav-zdruzenje.si<\/a> or by filing it on the <a href=\"#\">SIA website<\/a>.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-av_textblock-2bd894dbf2e4bf2c4acf98ce4fbf94aa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>A procedural precondition to commence mediation is that a complaint has been previously lodged with the provider within an internal complaints handling procedure. The final deadline to file a complaint is one year from the date of the final answer given by the\u00a0provider in an internal complaints procedure.<\/p>\n<p>The mediation procedure in domestic consumer disputes is held in the Slovenian language, whilst mediation in cross-border consumer disputes is held in the English language. The mediation procedure is oral. The mediation procedure is carried out as rapidly as possible, normally at no more than three meetings, without delay and with minimum possible costs. The consumer participate in the mediation procedure on a voluntary basis and may at any time withdraw from the mediation process. For the provider participation in the mediation procedure is binding.<\/p>\n<p>The mediation procedure is terminated:<br \/>\n\u2013 by the\u00a0consumer withdrawing the mediation request,<br \/>\n\u2013 on the day a settlement has been reached,<br \/>\n\u2013 when the\u00a0consumer is informed about the declaration of the mediator\u00a0that further efforts in mediation are no longer needed as the mediation has not been successful.<\/p>\n<p>When the parties to a mediation reach an agreement on resolution of the dispute and are prepared to end the dispute, they reach an agreement on the dispute\u2019s resolution and sign a written settlement. Before signing the settlement, the parties must be given reasonable time for reflection. The parties may agree to draw up a settlement agreement in the form of a directly enforceable notarial deed or a settlement in front of a court. Before entering into a written settlement, the mediator informs the parties about the legal consequences of entering into a settlement.<\/p>\n<p>The Association\u00a0participate in a\u00a0network for out-of-court settlement of cross-border consumer disputes\u00a0FIN-NET.<\/p>\n<p><a href=\"https:\/\/www.dropbox.com\/s\/21h660c2t8p94cr\/20170421_FISMA_FIN-NET_Slovenian_sub.mp4?dl=0\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.zav-zdruzenje.si\/wp-content\/uploads\/2017\/11\/Slika-video-FIN-NET.png\" alt=\"\" width=\"174\" height=\"174\" \/><br \/>\nClick on the picture for\u00a0video<\/a><\/p>\n<p>The out-of-court body has been set up within the Slovenian Insurance Association, an economic interest grouping of insurance and pension companies in Slovenia. Mediation is a procedure conducted with the assistance of an independent expert third person who cannot issue binding decisions.<\/p>\n<p>Mediators have legal knowledge acquired in valid study courses offering at least a second-level legal education, or legal qualifications obtained in study courses which according to the law governing higher education equal at least a second-level education, have passed professional training for mediators and obtained a certificate on professional training for mediators. The Mediation Centre of the SIA keeps a list of mediators. The list of mediators is established by the MC Expert Council. Mediators can be put on the list of mediators for a period of five years if they fulfil the criteria. Medaitors meet the criteria of competence, knowledge, impartiality neutrality and independentiality.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_fourth-16973a220718244b63c4d6a409deb941\">\n.flex_column.av-av_one_fourth-16973a220718244b63c4d6a409deb941{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_fourth-16973a220718244b63c4d6a409deb941 av_one_fourth  avia-builder-el-6  el_after_av_one_full  avia-builder-el-last  izobrazevanje-dodatne-info first flex_column_div av-zero-column-padding  column-top-margin'     ><p><section  class='av_textblock_section av-av_textblock-2bd894dbf2e4bf2c4acf98ce4fbf94aa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class='dodatne-info-wrapper'><h3>Contact:<\/h3><div class='di-vnos di-vnos-first'><div class='di-ime'>Tina Dular<\/div><a href='tel:01\/300-93-81' class='di-tel'><span class='lbl-di-tel'>Tel:<\/span>01\/300-93-81<\/a><a href='mailto:irps@zav-zdruzenje.si' class='di-email'><span class='lbl-di-email'>E-mail<\/span>irps@zav-zdruzenje.si<\/a><\/div><\/div>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-av_textblock-2bd894dbf2e4bf2c4acf98ce4fbf94aa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class='datoteke-wrapper'><h3 class=showlink class=''>Useful files<\/h3><a class=showlink target='_blank' href='https:\/\/www.zav-zdruzenje.si\/wp-content\/uploads\/2022\/05\/Act-of-establishment-of-MC.pdf'>Articles of establishment of MC<\/a><a class=showlink target='_blank' href='https:\/\/www.zav-zdruzenje.si\/wp-content\/uploads\/2021\/05\/Rules-on-mediation-procedure.pdf'>Rules on mediation procedure<\/a><a class=showlink target='_blank' href='https:\/\/www.zav-zdruzenje.si\/wp-content\/uploads\/2017\/12\/Code-of-rules-on-mediation.pdf'>Code of rules on mediation<\/a><a class=showlink target='_blank' href='https:\/\/www.zav-zdruzenje.si\/wp-content\/uploads\/2022\/05\/List-of-Mediators.pdf'>List of mediators<\/a><a class=showlink target='_blank' href='https:\/\/www.zav-zdruzenje.si\/wp-content\/uploads\/2017\/12\/List-of-providers-jan-2021.pdf'>List of providers<\/a><\/div>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-av_textblock-2bd894dbf2e4bf2c4acf98ce4fbf94aa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class='datoteke-wrapper'><h3 class=showlink class=''>Useful links<\/h3><a class=showlink target='_blank' href='https:\/\/www.zav-zdruzenje.si\/irps-izvensodno-resevanje-potrosniskih-sporov\/obrazec-za-vlozitev-pobude-za-zacetek-postopka\/'>Request for ADR<\/a><a class=showlink target='_blank' href='https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.show&lng=SL'>European platform for on-line resolution of cross-border consumer disputes<\/a><a class=showlink target='_blank' href='http:\/\/ec.europa.eu\/finance\/fin-net\/index_en.htm'>FIN-NET<\/a><\/div>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-15000'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15000","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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